No this is not about bad service by Amazon, in fact it is a subject that affects all of us in the CCP Virus event and the need to keep life as normal as we can. In the process of helping others we have experienced a number of very late arrivals and in fact a case of International fraud from a seller from another country as well as very poor service from a seller in China. To explain the events just let me say we are always polite and follow the Amazon rules of staying within the Amazon guidelines for correction of lost, late, missing items or just plane rude service from some company employee. From this experience we found Amazon quick to correct sellers with bad habits or fraud sellers (sellers who represent an item as a US product when it is produced outside US borders by the CCP). Rural US citizens especially need parts and service to be delivered in a correct and timely to enable them to stay safe and healthy. In this a safe and steady water supply is paramount. Quality service and timely repairs often requires the help of others and no one can have all the spares in hand when something breaks down. Amazon did remove the fraudulent seller and a full refund was guaranteed by Amazon. Another seller was very late and had poorly packed items in a poor quality cardboard box which resulted in missing parts and a delay in repairs. This was combined with excuses from the seller and a very slow shipping time for replacement of 15 days. Due to the fact that the seller did not have in place a US representative for backup. Thanks to Amazon the delivery time from China went from 15 days to 5 and a promise by the seller to decrease shipping time and quality of packaging! More later as this plays out and a picture of preppar's work and can do attitude on repairs. Now if we can bring back Manufacturing to the US we can say good by to poor quality, excuses and poor service.