Yesterday morning I woke up to a very dim image on my laptop. I tested it with another monitor and had the same problem. I called HP, got the usual run around. After talking to the fourth person I couldn't understand, I finally got one that said they would send me a box to ship it to them for replacement of the video card. What I thought was strange was they finally agreed to fix it free of charge. I've had it over a year and thought it was out of warranty. When my wife came home I asked her if she knew where the paper work was because I thought I'd paid for the extended warranty. It turns out I had, but it wasn't with HP it was with Sam's Club. So I called them, they checked on it for me and told me it was an HP issue as it was a recall. So, has anyone else had issues with HP? If so what can I expect from them? Does anyone know if this is something that is all that hard to replace myself? I've changed video card, added other stuff to desktops before but only added ram to a laptop. Anyone here build their own desktop or laptop? If so where do you buy your parts to assemble them? I may have to save my laptop for travels and build myself a small desktop. I've also had issues with my Dell desktop. The mother board went out of it less than a year after buying it. Service was quite fast on getting that fixed though.