"lost" sound on PC

Discussion in 'Technical' started by dragonfly, Jan 10, 2010.


  1. dragonfly

    dragonfly Monkey+++

    Recently I ahd to dump, and re-install windows xp....somehow in the process, I lost the HP's sound.
    I can watch MVI and WMV, but got nada on youtube....
    I went to HP's site and they recommend downloading the driver...
    Problem:
    I Don't have a mini-floppy!
    Suggestions?
    Thanks!
     
  2. ghrit

    ghrit Ambulatory anachronism Administrator Founding Member

    Conagher will know the details right off the top of his head. While you are waiting for him, there is a way to associate file extensions with the M$ software. I doubt it's a problem with the HP machine, more likely in the software. Poke around in the control panel and see what turns up under sounds.
    Luck.
     
  3. Conagher

    Conagher Dark Custom Rider Moderator Emeritus Founding Member

    I know that you have to do the floppy for the BIOS update, but you should be downloading an .exe file of 3.2 mb for the HP System Software Manager download. That is the only download I can see that might have the audio driver you need.

    Have you checked the BIOS to make sure that the audio hardware is set to enabled?

    Are you running XP Pro or Home on that HP dragonfly?
     
  4. dragonfly

    dragonfly Monkey+++

    It has XP pro installed, with SP3.
    The diagnostics system says my "audio card" is missing, but it never had one!
    Not sure what is going on!
     
  5. Brokor

    Brokor Live Free or Cry Moderator Site Supporter+++ Founding Member

    Do a DXDiag (open command prompt type 'dxdiag') and let us know exactly what your system specs are. Laptop or PC?
     
  6. dragonfly

    dragonfly Monkey+++

    The unit is a PC, HP's Vectra VL420MT
    Diagnostics found NO problems, all sounds play...all tests show there is no problem at all...
    weird or what?
     
  7. Brokor

    Brokor Live Free or Cry Moderator Site Supporter+++ Founding Member

    Well I was hoping you could post the device ID and name, along with the system specifics. A lot of sound issues are due to low quality sound chips (AC97 for instance). The dxdiag info will show this info. You can save the data into a .txt and edit out your personal info, then copy and paste here. For example, here's my old laptop:

    __________________________________________________
    ------------------
    System Information
    ------------------
    Time of this report: 1/11/2010, 16:31:34
    Machine name: ******
    Operating System: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.090803-2339)
    Language: English (Regional Setting: English)
    System Manufacturer: TOSHIBA
    System Model: Satellite A215
    BIOS: Ver 1.00PARTTBL

    Processor: AMD Turion(tm) 64 X2 Mobile Technology TL-52 (2 CPUs), ~1.6GHz
    Memory: 3454MB RAM
    Page File: 1688MB used, 5454MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    DxDiag Version: 7.00.6002.18107 32bit Unicode

    ------------
    DxDiag Notes
    ------------
    Display Tab 1: No problems found.
    Display Tab 2: No problems found.
    Sound Tab 1: No problems found.
    Input Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    ---------------
    Display Devices
    ---------------
    Card name: ATI Radeon X1200
    Manufacturer: ATI Technologies Inc.
    Chip type: ATI Radeon X1200 Series (0x791F)
    DAC type: Internal DAC(400MHz)
    Device Key: ******
    Display Memory: 1023 MB
    Dedicated Memory: 127 MB
    Shared Memory: 895 MB
    Current Mode: 1280 x 800 (32 bit) (60Hz)
    Monitor: Generic PnP Monitor
    Driver Name: atiumdag.dll,atiumdva.dat,atitmmxx.dll
    Driver Version: 7.14.0010.0496 (English)
    DDI Version: 9Ex
    BGRA Supported: Yes
    Driver Attributes: Final Retail
    Driver Date/Size: 4/24/2007 23:45:42, 2792448 bytes
    WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
    Device Identifier: ******
    Vendor ID: 0x1002
    Device ID: 0x791F
    SubSys ID: 0xFF001179
    Revision ID: 0x0000
    Revision ID: 0x0000
    Video Accel: ModeMPEG2_A ModeMPEG2_C
    Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled

    Card name: ATI Radeon X1200
    Manufacturer: ATI Technologies Inc.
    Chip type: ATI Radeon X1200 Series (0x791F)
    DAC type: Internal DAC(400MHz)
    Device Key: ******
    Display Memory: 1023 MB
    Dedicated Memory: 127 MB
    Shared Memory: 895 MB
    Current Mode: 1600 x 900 (32 bit) (60Hz)
    Monitor: Generic PnP Monitor
    Driver Name: atiumdag.dll,atiumdva.dat,atitmmxx.dll
    Driver Version: 7.14.0010.0496 (English)
    DDI Version: 9Ex
    BGRA Supported: Yes
    Driver Attributes: Final Retail
    Driver Date/Size: 4/24/2007 23:45:42, 2792448 bytes
    WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
    Device Identifier: ******
    Vendor ID: 0x1002
    Device ID: 0x791F
    SubSys ID: 0xFF001179
    Revision ID: 0x0000
    Revision ID: 0x0000
    Video Accel: ModeMPEG2_A ModeMPEG2_C
    Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled

    -------------
    Sound Devices
    -------------
    Description: Speakers (Realtek High Definition Audio)
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0268&SUBSYS_1179FF0C&REV_1000
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: RTKVHDA.sys
    Driver Version: 6.00.0001.5406 (English)
    Driver Attributes: Final Retail

    WHQL Logo'd: n/a
    Date and Size: 4/25/2007 19:03:58, 1771944 bytes
    Other Files:
    Driver Provider: Realtek Semiconductor Corp.
    HW Accel Level: Basic
    Cap Flags: 0x0
    Min/Max Sample Rate: 0, 0
    Static/Strm HW Mix Bufs: 0, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    ---------------------
    Sound Capture Devices
    ---------------------
    Description: Microphone (3- Blue Snowflake)
    Default Sound Capture: Yes
    Default Voice Capture: Yes
    Driver Name: USBAUDIO.sys
    Driver Version: 6.00.6002.18005 (English)
    Driver Attributes: Final Retail
    Date and Size: 4/10/2009 23:42:54, 73216 bytes
    Cap Flags: 0x0
    Format Flags: 0x0


    Name: High Definition Audio Controller
    Device ID: PCI\VEN_1002&DEV_4383&SUBSYS_FF081179&REV_00\3&2411E6FE&0&A2
    Driver: C:\Windows\system32\DRIVERS\hdaudbus.sys, 6.00.6002.18005 (English), 4/10/2009 23:42:42, 561152 bytes


    Name: Standard Dual Channel PCI IDE Controller
    Device ID: PCI\VEN_1002&DEV_4380&SUBSYS_FF001179&REV_00\3&2411E6FE&0&90
    Driver: C:\Windows\system32\DRIVERS\pciide.sys, 6.00.6002.18005 (English), 4/11/2009 01:32:49, 14312 bytes
    Driver: C:\Windows\system32\DRIVERS\pciidex.sys, 6.00.6002.18005 (English), 4/11/2009 01:32:52, 43496 bytes
    Driver: C:\Windows\system32\DRIVERS\atapi.sys, 6.00.6002.18005 (English), 4/11/2009 01:32:26, 19944 bytes
    Driver: C:\Windows\system32\DRIVERS\ataport.sys, 6.00.6002.18005 (English), 4/11/2009 01:32:42, 109032 bytes
    __________________________________________________________________________



    I used BOLD text to illustrate the important areas. You can edit out all the other information (the output text is quite a bit longer than what I posted) -this information is typically used in order for others to successfully give you any help.
     
  8. dragonfly

    dragonfly Monkey+++

    I'll see what I can do...no 'puter genius here ya know!

    ------------------
    System Information
    ------------------
    Time of this report: 1/12/2010, 01:22:08
    Machine name: B-JIGYP3PR88TUL
    Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.090206-1234)
    Language: English (Regional Setting: English)
    System Manufacturer: Hewlett-Packard
    System Model: HP Vectra
    BIOS: Default System BIOS
    Processor: Intel(R) Pentium(R) 4 CPU 1.80GHz
    Memory: 512MB RAM
    Page File: 410MB used, 836MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 9.0c (4.09.0000.0904)
    DX Setup Parameters: Not found
    DxDiag Version: 5.03.2600.5512 32bit Unicode
    ------------
    DxDiag Notes
    ------------
    DirectX Files Tab: No problems found.
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Music Tab: No problems found.
    Input Tab: No problems found.
    Network Tab: No problems found.
    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D: 0/4 (n/a)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (n/a)
    DirectMusic: 0/5 (n/a)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)
    ---------------
    Display Devices
    ---------------
    Card name: NVIDIA RIVA TNT2 Model 64/Model 64 Pro (Microsoft Corporation)
    Manufacturer: NVIDIA
    Chip type: RIVA TNT2 Model 64/Model 64 Pro
    DAC type: Integrated RAMDAC
    Device Key: Enum\PCI\VEN_10DE&DEV_002D&SUBSYS_00021545&REV_15
    Display Memory: 32.0 MB
    Current Mode: 800 x 600 (32 bit) (60Hz)
    Monitor: Plug and Play Monitor
    Monitor Max Res: 1600,1200
    Driver Name: nv4_disp.dll
    Driver Version: 6.14.0010.5673 (English)
    DDI Version: 7
    Driver Attributes: Final Retail
    Driver Date/Size: 4/14/2008 05:42:04, 4274816 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp: n/a
    VDD: n/a
    Mini VDD: nv4_mini.sys
    Mini VDD Date: 4/13/2008 22:04:32, 1897408 bytes
    Device Identifier: {D7B71E3E-436D-11CF-DC60-0820B4C2CB35}
    Vendor ID: 0x10DE
    Device ID: 0x002D
    SubSys ID: 0x00021545
    Revision ID: 0x0015
    Revision ID: 0x0015
    Video Accel: ModeMPEG2_A ModeMPEG2_B ModeMPEG2_C ModeMPEG2_D
    Deinterlace Caps: n/a
    Registry: OK
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled
    DDraw Test Result: Not run
    D3D7 Test Result: Not run
    D3D8 Test Result: Not run
    D3D9 Test Result: Not run
    -------------
    Sound Devices
    -------------
    Description: Modem #0 Line Playback (emulated)
    Default Sound Playback: Yes
    Default Voice Playback: No
    Hardware ID:
    Manufacturer ID: 1
    Product ID: 81
    Type: Emulated
    Driver Name:
    Driver Version:
    Driver Attributes:
    WHQL Logo'd:
    Date and Size:
    Other Files:
    Driver Provider:
    HW Accel Level: Full
    Cap Flags: 0x0
    Min/Max Sample Rate: 0, 0
    Static/Strm HW Mix Bufs: 0, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No
    Registry: OK
    Sound Test Result: Not run
    Description: Intel(r) Integrated Audio
    Default Sound Playback: No
    Default Voice Playback: No
    Hardware ID: PCI\VEN_8086&DEV_2445&SUBSYS_127A103C&REV_12
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: ac97intc.sys
    Driver Version: 5.10.0000.3523 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 8/17/2001 12:20:04, 96256 bytes
    Other Files:
    Driver Provider: Microsoft
    HW Accel Level: Full
    Cap Flags: 0xB5B
    Min/Max Sample Rate: 8000, 48000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No
    Registry: OK
    Sound Test Result: Not run
    ---------------------

    Is this it, or more?
     
  9. Conagher

    Conagher Dark Custom Rider Moderator Emeritus Founding Member

    Your sound card is an integrated Intel AC97 Audio sound card.

    If your sound is playing for certain apps or file extensions, it might just need to be set as the default sound card for the whole system.

    It sounds by what you've said in your posts is that it works for some things and not others.
     
  10. dragonfly

    dragonfly Monkey+++

    How do I do that?
    Like I said, I'm "computer challenged"....!
     
  11. Conagher

    Conagher Dark Custom Rider Moderator Emeritus Founding Member

    You can usually click on the sound icon in the system tray in the lower right corner of your desktop and then select volume control options or sounds. Then make sure that your speakers that are hooked up to the system are set to be the default sound option.

    When you right click My Computer either on your desktop or in the start menu, then select Properties. Then select the Hardware Tab and then Device Manager.

    click the + sign next to Sound, Video, and Game Controllers, you should see something referencing the AC97 Audio Sound Card. Or if the driver is not installed correctly, you should see a red X or yellow ! next to the device that has a driver issue.

    If that is the case, you need to reinstall the driver for the sound card.
     
  12. dragonfly

    dragonfly Monkey+++

    All fixed!
    My son came over, found the files in windows and reset them, somehow they were turned off! (default)...
    I had no idea how to even find what I was looking for, but he had done it before when a computer was rebooted with windows after having to be f0rmatted...
    Who knew?
    Thanks for all the assistance!
     
  13. Brokor

    Brokor Live Free or Cry Moderator Site Supporter+++ Founding Member

    That worked out well. ;)
     
  14. dragonfly

    dragonfly Monkey+++

    It's good to have someone more learned in that technology!
    He knows a lot more than I do, but has little time to teach!
    Ahhhh, to be young again..But, to know what I know now!.
    (Youth IS wasted on the young!)
     
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