I placed an order with Optics Planet 20 days ago. As is their policy, I received an email confirmation of the order within 24 hours of placing the order. I have not received any other communication from anyone at Optics Planet since my order was placed. I have checked the status of the order three times since placing the order to find out that that status of that order was "on hold." After 20 days, I decided to cancel the order and search elsewhere for the item. When I called Optics Planet customer service to cancel the order, while I still had my order status on my computer screen, I was informed that my order "had been approved" and was shipping today. The customer service agent informed me that the information that I was viewing on my computer screen was inaccruate and not to be relied upon for order status and that I would not be allowed to cancel my order since the order was in "shipping status." The customer service rep further went on to inform me, talking over me while I was objecting to the shipment of the order that I wanted to cancel, that the order would ship, dispite my desire to cancel the order, and that I would need to complete an RMA (return material authorization) to receive credit for the amount of the order. The rep then hung up on me. I would have informed them that this would be the last item I would order from Optics Planet but I was talking to myself at this point. Basically, since the customer service personnel wasn't really trying to help me, I was talking to myself most of the phone call anyway. I have placed Optics Planet on par with Cheaper Than Dirt and I would caution anyone else from trusting them to fulfill any orders or deliver anything that might resemble customer service. At this point, I would describe Optics Planet as providing "customer Dis-service." I won't be spending any of my money with them anymore.