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Security question for manual password reset

Discussion in 'Site Announcements' started by melbo, Feb 21, 2016.

  1. melbo

    melbo Hunter Gatherer Administrator Founding Member

    We periodically receive emails from people having issues logging into their SM account. We first suggest that they request a password reset on the login screen and sometimes the member replies that that isn't working for whatever reason. We will not manually reset a password unless the member can give us some identifying information that verifies that this is indeed them and not someone trying to get into their account.

    To achieve this, we've added some security questions (which are optional) at registration. We suggest that you choose 'Other' and enter a unique (and memorable) word or phrase but you can also choose from some of the canned questions.

    Existing members are able to choose a question and answer in their Preferences area: https://www.survivalmonkey.com/account/preferences This is not visible to anyone but you and an admin trying to assist you.

    We will not be able to manually reset your account password without verifying you with this (and some other basic) info. The first course of action will always be to direct you to the password reset which will email you a link to change your password. This can be found here: Lost Password | Survival Monkey Forums and you might need to check your spam folder if you aren't receiving the email.


    As always, member security is a huge priority at SM :)
    kellory, Yard Dart, Hanzo and 2 others like this.
  2. Hanzo

    Hanzo Monkey+++

    I am sorry to have read your security answer... [seeno]
    VisuTrac, AD1, melbo and 1 other person like this.
  3. melbo

    melbo Hunter Gatherer Administrator Founding Member

    lol - wanted to see if folks were paying attention ;)
    VisuTrac and Hanzo like this.
  4. mysterymet

    mysterymet Monkey+++

    Don't worry Melbo I won't hold it against you. If you are into that then it's ok...
    melbo likes this.
  5. Dont

    Dont Just another old gray Jarhead Monkey Site Supporter

    We need a "Laughing so hard I pee'd myself" instead of just ":ROFLMAO: [LMAO][roflmao]biglaff".... @melbo Your security answer deserves that..
    melbo likes this.
  6. AD1

    AD1 Monkey+++

    Dude, sorry to her that. That must suck :cool:
    melbo likes this.
  7. ghrit

    ghrit Ambulatory anachronism Administrator Founding Member

    I am NOT going there ---
    AD1 and melbo like this.
  8. BTPost

    BTPost Old Fart Snow Monkey Moderator

    Not even with the proverbial "Ten Foot Pole"......
    melbo likes this.
  9. VisuTrac

    VisuTrac Ваша мать носит военные ботинки Site Supporter+++

    I'm just glad I wasn't drinking any coffee or this laptop would be needing replacement.
  10. mysterymet

    mysterymet Monkey+++

    Nah, she had the ten foot pole removed so he doesn't have to touch it.
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